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Terms of Service

Last Updated: November 11, 2025

Thank you for choosing to use Elora. These Elora Terms of Service ("Terms") are to define the relationship between GIZIO, LLC ("Elora", "we", "us", or "our") and you ("your", "user", or "customer"). These Terms outline your rights and obligations when accessing or using Elora: a) website located at elorameditation.com, including studio.elorameditation.com ("Elora Studio"), all associated web pages, and social media pages ("Website"); and b) services and products accessible via the Website or our application programming interfaces (APIs), or otherwise made available to you by us (together with the Website, "Services").

By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you don’t agree with these Terms at any time, you can decline these Terms and need to stop using the Services immediately.

If you reside in the European Economic Area (EEA), you have the right to withdraw from these Terms within 14 days of accepting them, without giving any reason, by contacting legal@elorameditation.com.

These Terms apply to all users of the Services, including organizations. If you are an organization using the Services, you are responsible for your employees' and representatives' use of the Services, including ensuring they comply with these Terms. These Terms do not create legal rights for other people or organizations, even if others benefit from the relationship established by these Terms.

We may update these Terms from time to time. You will be notified when the new Terms come into effect (for example, via email, in-product notice, or by updating the date at the top of these Terms), and your continued use of the Services after we provide such notice will confirm your acceptance of the changes.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

Eligibility

You must be at least the age of majority in your country of residence, or have the consent of your parent or legal guardian, to use the Services. If you are a parent or legal guardian permitting your child to use the Services, these Terms apply to you, and you are responsible for your child’s activities in connection with the Services.

Privacy

Your Information and Personal Data

You may provide certain information to Elora in connection with your access to or use of the Services, or we may otherwise collect certain information about you when you access or use the Services, including personal data (which may include biometric data, such as a voiceprint, if you use our voice cloning features). You consent to Elora collecting, accessing, using, processing, and storing your information relating to the operation, support, or provision of the Services. This includes business purposes, such as billing, account management, data analysis, technical support, product development, improving our systems and technologies, and compliance with applicable law, according to our Privacy Policy. You confirm that any information that you provide to Elora in connection with the Services is accurate and up to date.

You can request the deletion of your personal data at any time by emailing support@elorameditation.com. All such requests will be processed and personal data deleted within seven (7) days.

Using our Services

Your use of the Services is governed by these Terms at all times.

We continuously improve the Services by providing regular updates, bug fixes and new features. The Services are provided on an “as is” and “as available” basis. We cannot guarantee data availability at all times, and you are responsible for regularly backing up your content. We also cannot guarantee that the Services will always be error-free or meet your specific needs, and we reserve the right to modify, update, or suspend the Service at any time. We further reserve the right to correct any errors or inaccuracies on the Services without prior notice.

From time to time, Elora may make beta, preview, or experimental features available (e.g., during our "early access" period). These features are provided solely for testing and evaluation, may contain errors or inaccuracies, and may be modified, suspended, or discontinued at any time without notice. Beta and pre-release features are offered “as is,” without warranties of any kind, and may be subject to additional limitations or restrictions.

If you reside in the EEA, EEA consumer laws provide you with a legal guarantee covering the Services.

Account Creation

To use any features included in the Elora Studio, you must create an account and authenticate using an email and password, or a supported single-sign-on (e.g., Google).

Each account is for a single named individual. You must not share your login or permit others to use your account.

If you become aware of any unauthorized access or misuse, you must notify Elora immediately and promptly secure your account (e.g., reset password and enable multi-factor authentication where available). You are responsible for all activity under your account until you notify us and we have a reasonable opportunity to act. You will not be held responsible for unauthorized use of your account to the extent such use results from our breach of security or a security incident within our control.

Plans and Features

Elora grants each user a license to access and use the Services subject to our free plan and features. Service access is measured in the number of credits displayed in Services (each a ”Credit”, and collectively “Credits”). A Credit has no cash value, does not constitute stored value, electronic money, a deposit, or a gift card, remains the property of Elora, and is non-transferable and non-assignable.

Upon subscribing to a paid plan, you receive a license for the duration of the subscription to access and use the Services, subject to the corresponding monthly Credit allowance and a corresponding set of features specified at elorameditation.com/pricing or within the Elora Studio. These licenses are limited, non-exclusive, non-transferable, non-sublicensable, and revocable. Any use of the Services outside of the license expressly granted to you, without our prior written permission, is strictly prohibited and will immediately terminate the license.

API access, if offered, is governed by our API documentation, including standard usage limits and terms. Reverse engineering, misuse, or exceeding usage limits without prior agreement is strictly prohibited. You may change your plan at any time.

Credits are consumed in the ways specified in the Elora Studio.

Credits are valid only within the month in which they are granted. Unused Credits will expire if not used. Promotional or trial Credits may have different terms or expirations disclosed at issuance. We may correct manifest errors in Credit balances. We reserve the right to modify plans, Credit consumption rates, and feature availability, with at least fourteen (14) days’ prior notice for material adverse changes if applicable. These changes do not entitle you to a refund except where required by law.

If your account is closed by us due to violations of these Terms, or closed by you at your request, all unused Credits at the time of closure will be non-refundable and automatically forfeited.

Content, Rights and Authorization

You may provide content as input to the Services ("Input") and may receive content as output from the Services ("Output", together with the Input, the "Content").

You retain full ownership of, and all intellectual property rights in and to, any Content (including both Input and Output). Nothing in these Terms transfers or assigns ownership of your Content to Elora. We will not sell, license, commercialize, or otherwise redistribute your Content outside of providing the Services to you, unless you give us your express written consent.

Any Output created by a paid user using any Elora-provided Input and any uploaded Input, are available for commercial use during and after the subscription period.

Output created by a free user may only be used for non-commercial purposes.

All Elora-provided Input in the Elora Studio you have access to during a paid subscription — including stock (non-cloned) AI voices, curated soundscapes, music tracks, and script templates — are royalty-free and licensed for commercial use during the subscription period.

By uploading Input to Elora (including audio to create a voice clone), you confirm that you own all necessary rights or have obtained all necessary licenses, releases, and permissions to use such content, including, without limitation, text, fonts, audio, images, and video assets. You further grant Elora a non-exclusive, worldwide, royalty-free license to use, store, and process the Input solely as necessary to provide and improve the Services, provided that such improvement does not involve training or refining any artificial intelligence or machine learning models. For the avoidance of doubt, no Input (including your voice) will be used to train or refine artificial intelligence, machine learning models, or related technologies for us or any third party, except as necessary to create and improve your own personal voice clone.

Elora assumes no liability for damages, losses, settlements, or expenses arising out of or related to any claim or action based on your use of the Services in violation of applicable laws or regulations. Elora also assumes no liability for intellectual property disputes related to customer-provided Content. You are solely responsible for ensuring that your Input (especially any voice provided for cloning) does not violate any third-party rights (including biometric privacy or publicity rights) or applicable laws.

We do not undertake to monitor or review all Content, although we may refuse to post, remove, or disable any Content at any time and for any reason, with or without notice, in accordance with the section on Prohibited Activities.

We do not guarantee that any Output will meet the technical specifications, quality standards, or policy requirements of any third-party platforms.

Payment and Term

You may choose to enter into a paid subscription plan with Elora.

All paid plans are available as monthly or yearly subscriptions (“Recurring Subscriptions”), which means you will be billed at monthly or yearly intervals and your plan will automatically renew until you cancel. Credits and Credit usage refresh on a monthly basis for users with an active Recurring Subscription.

When you first subscribe to a Recurring Subscription, you will be asked to provide payment information, including card details and billing address, and you authorize Elora (and its third-party payment processor) to store and charge your payment method. You will be billed upfront on a monthly or yearly basis from the date of subscription. You may change your subscription at any time through the Elora Studio. Upgrades take effect immediately and may result in a prorated charge. Downgrades take effect at the end of the current billing cycle.

The amount of your Recurring Subscription is based on the rates displayed in the payment portal at the time of subscription. By subscribing to a paid plan, you grant us permission to automatically charge your payment method(s) for the subscription amount without further action required by you. Plan changes will adjust your subscription charges at the time of the change and for all future Recurring Subscription payments. Unused Services, including Credits and features, do not roll over beyond their designated period (except as explicitly stated in the "Plans and Features" section) and cannot be refunded once purchased. Unpaid balances are due immediately. Elora reserves the right to charge for collection costs, suspend access to the Services until payment is received, or terminate access to the Services for unpaid balances after multiple collection attempts.

In all cases, you are responsible for any bank fees, wire transfer fees, or transaction fees incurred in connection with payments for Elora Services. We are not liable for any such fees deducted from the amounts payable. You are also responsible for all applicable taxes associated with the Services, other than taxes based on Elora’s net income.

Price Changes

Elora reserves the right to change the prices of Recurring Subscriptions at any time. If you hold an active Recurring Subscription at the time of a price change, your recurring charges will remain at the previous price until you cancel or switch plans. All new subscribers, and existing subscribers who switch plans after the effective date of a price change, will be subject to the new prices.

Cancellation

You may cancel your Recurring Subscription at any time through your account settings in the Elora Studio. Except as set out in the Refund Policy below, when a subscription is cancelled, the cancellation will take effect at the end of the current billing period, and your access will continue for the remainder of that period. No refunds are provided upon cancellation except where required by law or expressly permitted in the Refund Policy.

Refund Policy

Monetary refunds are evaluated at Elora’s discretion. If you are unsatisfied with the Services, you may request a monetary refund subject to the criteria below.

You may request a full monetary refund within seven (7) days of your initial subscription purchase provided that less than ten percent (10%) of your monthly Credit allowance has been used at the time of the request. Monetary refunds are not available for Recurring Subscription renewals or other recurring charges. Please ensure you cancel before the next billing date shown in your account settings in the Elora Studio to avoid additional charges. Initial subscriptions purchased at a discount or as part of a promotion are not eligible for monetary refunds. If you downgrade your subscription plan mid-cycle, any partial, pro-rated value will be applied as a credit against your next subscription charge and will not be provided as a monetary refund.

Send refund requests to support@elorameditation.com with your reason for the request, your Elora account name and email address, and a screenshot showing usage of less than ten percent (10%) of your monthly Credits. Requests will be assessed case by case and processed within ten (10) business days. If approved, funds will be returned to the original payment method. Refunds will not be granted if you have violated these Terms or if your account has been suspended due to misuse.

Chargebacks

Initiating a chargeback with your bank or payment provider without first contacting Elora Support may result in suspension or termination of your account. Elora reserves the right to dispute any chargeback and to provide evidence of your subscription, usage, and applicable Terms. Any fees incurred by Elora as a result of an unjustified chargeback may be charged back to you.

Prohibited Activities

You must not use the Services to violate any national or international laws or infringe upon third-party rights. You are responsible for ensuring all Content associated with your use of Elora does not violate any national or international law or infringe upon third-party rights, and agree that Elora is indemnified from any resulting claims.

Prohibited Data and Non-Compliance (HIPAA, FERPA)

Elora is intended for creating general-purpose content. It is not designed or intended for processing highly regulated or sensitive personal data. You are expressly prohibited from using Elora's services to create, store, maintain, transmit, or otherwise process any such data.

This prohibited data includes, but is not limited to:

  • Protected Health Information (PHI): Elora is not a HIPAA-compliant service. You may not use the platform for any clinical purpose or to process any data protected by the Health Insurance Portability and Accountability Act (HIPAA). Elora is not, and will not act as, a "Business Associate" or "subcontractor" under HIPAA and is unable to sign a Business Associate Agreement (BAA).
  • Student Education Records (PII): Elora is not a FERPA-compliant service. You may not use the platform to create or maintain "education records" or any Personally Identifiable Information (PII) derived from such records, as defined by the Family Educational Rights and Privacy Act (FERPA).

It is your sole responsibility to ensure that your use of Elora's services complies with all applicable laws. You agree to indemnify and hold harmless Elora from any claims, losses, or damages arising from your violation of this clause.

Prohibited activities include, but are not limited to:

  • violating any applicable national or international law or regulation
  • producing or distributing Content that is illegal, threatening, fraudulent, harmful, defamatory, misleading, or discriminatory, including discrimination based on race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, disability, or other protected characteristics
  • harassing, threatening, stalking, doxxing, or otherwise abusing any individual or group, or promoting violence, terrorism, or self-harm
  • exploiting, sexualizing, or otherwise harming minors, or generating or distributing child sexual abuse material (CSAM) or age-ambiguous sexual content
  • infringing the rights of others, including copyright, trademark, trade secret, patent, right of publicity, likeness, biometric rights, privacy rights, or other intellectual property rights
  • uploading or generating audio (including voice clones) without obtaining all required licenses, consents, or releases, including for fonts, text, music, sound effects, voices, likenesses, or locations
  • creating, uploading, or distributing synthetic or AI-generated audio, images, or video that impersonates a real person without their consent (deepfakes), or that materially misleads about a real-world event
  • failing to disclose clearly and conspicuously when Content has been generated or manipulated by AI where such disclosure is necessary to prevent deception
  • using synthetic voices, likenesses, or other AI-generated Content to provide professional advice (such as medical, legal, or financial advice) while misrepresenting affiliation, identity, or qualifications
  • removing, obscuring, or altering any proprietary notices, labels, disclosures, or provenance signals applied to Content by Elora
  • fraudulently impersonating individuals or organizations, or otherwise misrepresenting your identity or affiliation
  • tricking or misleading Elora or other users, especially to gain access to sensitive information such as account credentials
  • uploading, creating, or distributing malware, spyware, ransomware, or other malicious code, or instructions to build or deploy such code
  • interfering with, disabling, or circumventing any security-related features of the Services
  • attempting to reverse engineer, decompile, extract, or otherwise discover the source code, models, or underlying ideas of the Services or Elora’s software
  • engaging in adversarial attacks, prompt injection, scraping, or other activities intended to exploit or compromise the Services or models
  • copying, modifying, translating, or creating derivative works of the Services or Elora’s software, except as expressly permitted
  • engaging in automated use of the Services (except as permitted through Elora’s public APIs, if any), including bots, scripts, data mining, or similar tools, or attempting to evade usage limits or rate limits
  • misusing API access, including sharing or selling API keys, exceeding documented limits, or using API access to build or improve competing products without prior written permission
  • interfering with, disrupting, or imposing an undue burden on the Services or the networks connected to them
  • selling, renting, sublicensing, transferring, or otherwise providing the Services or your account for the primary benefit of a third party without authorization
  • transferring or selling your account, seat, or profile to another person
  • making improper use of Elora’s support services or submitting false reports of abuse or misconduct
  • harming Elora, the Services, other users, or the public in any way
  • engaging in any other conduct that we reasonably determine to be harmful, abusive, or inconsistent with the intended use of the Services

Elora reserves the right to suspend or terminate accounts at its discretion for engaging in prohibited activities or any other breach of these Terms, with or without prior notice. Upon termination (whether by Elora or voluntarily by you), all unused Credits at the time of closure will be non-refundable and forfeited.

No Professional or Medical Advice

Elora provides a content creation tool, not medical, financial, or legal advice. The Services, including the AI script generator and any templates, are for informational and entertainment purposes only.

You agree that:

  1. You are not relying on Elora as a healthcare provider, financial advisor, or legal advisor.
  2. Elora is not a substitute for professional advice. You are solely responsible for any content you create and its consequences.
  3. Any content generated by the AI (including scripts) may contain errors, is not fact-checked, and does not constitute medical or therapeutic guidance.
  4. You must not use the Services to provide any kind of professional advice (including medical, legal, or financial) where you are not qualified to do so.

Elora expressly disclaims all liability for any actions you take or decisions you make based on the content you create or consume using the Services.

Feedback

We welcome your feedback, ideas, and suggestions for improving the Services. If you provide us with any feedback, comments, or suggestions (collectively, "Feedback"), you agree that Elora has the unrestricted, perpetual, and irrevocable right to use, implement, modify, and commercialize such Feedback in any way, for any purpose, without any obligation, compensation, or attribution to you. Providing Feedback does not create any confidential relationship.

Our Intellectual Property

Although we grant you permission to use the Services in accordance with these Terms, Elora retains all intellectual property rights in and to the Services and all related materials. This includes, without limitation, all text, graphics, images, photographs, videos, illustrations, products, source code, databases, functionality, software, technology, and trademarks, including the name “Elora,” our logos, product or service names, slogans, and the overall look and feel of the Services.

It also includes all Elora-provided creative assets, such as stock (non-cloned) AI voices, our library of curated soundscapes and music tracks, script templates, and other media assets, whether owned by Elora or licensed to Elora (collectively, “Elora Assets”). These Elora Assets are made available solely as part of the Services, subject to your subscription plan and these Terms. You may not extract, download, resell, sublicense, redistribute, use for training or improving any artificial intelligence or machine learning system, or otherwise exploit Elora Assets on a standalone basis outside of the Services.

For clarity, "Elora Assets" do not include your Content, which includes your Input (like your scripts and your voiceprint for cloning) and your Output (your final, generated audio file). You own your Content, as described in the "Content, Rights and Authorization" section.

Except as expressly provided in these Terms, no license or rights are granted to you in or to Elora’s intellectual property. All rights not expressly granted remain reserved by Elora and its licensors.

Limitation of Liability and Indemnity

Limitation of Liability

To the maximum extent permitted by applicable law, neither Elora nor our affiliates, suppliers, licensors, or distributors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenues, loss of goodwill, loss of use, loss or corruption of data, or business interruption, even if advised of the possibility of such damages. In all cases, Elora’s and its affiliates’, suppliers’, licensors’, and distributors’ aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of: (a) the amounts you paid to Elora for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100). These limitations apply whether the claim is based in contract, tort (including negligence), strict liability, statute, or otherwise, and regardless of the number of claims. Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is not permitted by law.

No Liability for AI/Content Use

Without limiting the foregoing, Elora will have no liability for any claims, damages, losses, costs, or expenses arising out of or relating to: (i) your Input, Output, or other Content; (ii) your creation, distribution, disclosure, labeling, or use of synthetic or AI-generated voices, images, or video; (iii) your failure to obtain and maintain necessary rights, licenses, consents, releases, or permissions (including publicity, likeness, and biometric consents); (iv) defamation, false light, privacy, data protection, or biometric/privacy-rights claims; (v) intellectual property or proprietary-rights disputes involving your Content (including fonts, music, stock, and third-party assets you upload or combine); (vi) your reliance on or use of Output (including accuracy, fitness, or compliance with third-party or platform requirements); (vii) third-party platform decisions, takedowns, or policy enforcement; or (viii) sanctions/export, regulatory, or governmental inquiries triggered by your Content or use.

No Liability for Third-Party Services

The Services rely on and integrate with various third-party services (e.g., cloud hosting, payment processing, content delivery networks). Elora will have no liability for any claims, damages, losses, costs, or expenses arising out of or relating to the failure, downtime, security-breach, or data-loss of any third-party services.

Jurisdictional Variations

Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages; in those jurisdictions, the foregoing will apply only to the maximum extent permitted. In such cases, these Terms limit our responsibilities to the maximum extent permissible in your country of residence.

Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Elora, our affiliates, and our and their respective directors, officers, employees, agents, and contractors from and against any and all claims, demands, actions, proceedings, governmental inquiries, penalties, and investigations, and all related losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services or your Content (including Input and Output); (b) your creation, distribution, disclosure, or use of synthetic or AI-generated voices (including allegations of impersonation, deepfakes, mislabeling, or failure to provide clear disclosure); (c) your failure to obtain or maintain any required rights, licenses, consents, releases, or permissions (including rights of publicity, likeness, and biometrics); (d) your breach of these Terms or violation of applicable law (including advertising, consumer protection, sanctions/export, and platform policies); (e) intellectual property, privacy, defamation, or biometric claims relating to your Content; (f) your misuse of the API or circumvention of technical or usage limits; or (g) any dispute between you and a third party regarding your Content or use of the Services. We may, at our discretion, assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us and will not settle any matter without our prior written consent.

Customer Responsibility

You are solely responsible for ensuring that your Input and Output do not violate third-party rights or applicable laws, and for verifying the accuracy, legality, and suitability of any Output before use or distribution. Elora assumes no liability for intellectual property or other disputes related to customer-provided Content.

Dispute Resolution and Governing Law

You and Elora agree to the following dispute resolution terms, including mandatory arbitration and a class action waiver, to the extent permitted by law:

Mandatory arbitration

You and Elora agree to resolve any dispute, controversy, or claim related to these Terms or the Services (each a “Dispute,” and collectively “Disputes”) through final and binding arbitration instead of in court, except as provided in the “Exceptions” bullet below.

Informal negotiation

Before either party files a claim, the parties will try in good faith to resolve the Dispute informally. You agree to do so by sending written notice to legal@elorameditation.com that includes your name, account email, a description of the Dispute, and the relief sought. We will do so by emailing the address associated with your account. If the Dispute is not resolved within 60 days, either party may commence arbitration. Any statute of limitations is tolled during this informal process.

Arbitration forum, rules, and authority

If unresolved, either party may commence arbitration with National Arbitration and Mediation (NAM) under the NAM rules applicable to the claim (including consumer rules, where applicable). The Federal Arbitration Act (FAA) governs interpretation and enforcement of this arbitration agreement. A single, neutral arbitrator will have exclusive authority to resolve the Dispute, including the enforceability, scope, and formation of this arbitration agreement, except that a court (not the arbitrator) will decide issues about class/representative proceedings and requests for public injunctive relief. Unless the parties agree otherwise, hearings may be conducted by video or, if required, in the county of your billing address. The arbitration will be conducted in English and is confidential. The arbitrator may award individual relief permitted by law.

Fees and costs

Filing, administration, and arbitrator fees will be allocated as provided by NAM’s rules; the arbitrator may award fees/costs to the prevailing party where authorized by applicable law. Each party bears its own attorneys’ fees unless a statute provides otherwise.

Exceptions

This section does not require informal resolution or arbitration of: (i) individual claims in small claims court (if filed and maintained there); and (ii) claims seeking injunctive or other equitable relief to stop unauthorized use or abuse of the Services or to address intellectual property infringement or misappropriation. Either party may seek provisional relief in court to preserve the status quo.

Class and jury trial waivers

Disputes must be brought only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, collective, or representative proceeding. Class arbitration, class actions, and representative actions are prohibited. Only individual relief is available. To the extent required by law (e.g., requests for public injunctive relief), those requests will be severed and litigated in court after arbitration of all other claims. You and Elora waive the right to a jury trial to the fullest extent permitted by law.

Mass/arbitration filings

If 25 or more substantially similar Demands are filed against Elora by the same or coordinated counsel, the parties agree to a staged “bellwether” process: NAM will administer and the parties will select 10 cases to proceed first; the remainder will be held in abeyance. After awards in the initial cases, the parties will confer in good faith about resolution. If unresolved, another 10 may proceed, and so on. Any applicable fees for claims held in abeyance are stayed. This paragraph does not waive the class waiver above.

Opt-out right

You may opt out of mandatory arbitration and the class waiver by sending written notice to legal@elorameditation.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you opt out. If you opt out, the “Governing Law and Venue” paragraph below will apply to any Dispute.

Severability

If any part of this Dispute Resolution section is found illegal or unenforceable, the remainder remains in effect, except that if the finding would allow class or representative proceedings, this entire section is unenforceable.

EEA consumers

If you reside in the EEA, you may raise a dispute via the European Commission’s Online Dispute Resolution (ODR) Platform). We are neither obliged nor willing to participate in consumer ADR before a dispute settlement body. Mandatory arbitration and class waivers do not apply to the extent prohibited by EEA consumer law.

Governing law and venue

The FAA governs this arbitration agreement. Otherwise, the laws of the Commonwealth of Pennsylvania govern these Terms, excluding its conflict-of-laws rules. Except as otherwise provided above, all claims arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in Chester County, Pennsylvania (or the U.S. District Court for the Eastern District of Pennsylvania), and the parties consent to personal jurisdiction and venue in those courts.

Survival

This Dispute Resolution and Governing Law section survives termination of the Services and these Terms.

Intellectual Property Right Complaints

Copyright Complaints

If you believe that your intellectual property rights have been infringed, please send a written notice to legal@elorameditation.com. We may remove or disable access to Content that we believe violates these Terms or is alleged to be infringing, and we will terminate accounts of repeat infringers where appropriate. We may share your notice (including your contact details) with the user who posted the material.

For alleged copyright infringement in the United States, you may submit a Digital Millennium Copyright Act (DMCA) notice to Elora’s designated email: legal@elorameditation.com. A valid notice must include:

  • a physical or electronic signature of the person authorized to act on behalf of the copyright owner;
  • identification of the copyrighted work claimed to have been infringed;
  • identification of the material that is claimed to be infringing (or to be the subject of infringing activity) and information reasonably sufficient to permit us to locate the material on the Services (e.g., URL to the specific page);
  • your name, postal address, telephone number, and email address;
  • a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • a statement that the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-Notice

If your Content was removed or disabled as a result of a copyright notice and you believe it was removed by mistake or misidentification, you may send a counter-notice to legal@elorameditation.com that includes:

  • your physical or electronic signature;
  • identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  • a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and
  • your name, postal address, telephone number, and email address, and a statement that you consent to the jurisdiction of (i) the U.S. federal district court for the judicial district in which your address is located, or (ii) the U.S. District Court for the Eastern District of Pennsylvania if your address is outside the United States, and that you will accept service of process from the party who submitted the original notice (or that party’s agent).

Upon receipt of a valid counter-notice, we may restore the material within 10–14 business days, unless the original complainant informs us that they have filed a court action seeking to restrain you from engaging in the allegedly infringing activity.

Misrepresentation and Repeat Infringer Policy

Submitting a knowingly false or bad-faith infringement notice or counter-notice may result in liability for damages (including costs and attorneys’ fees). Please consider whether fair use, license, or other defenses apply before filing. We may, in appropriate circumstances, terminate accounts of repeat infringers and accommodate and not interfere with standard technical measures used by copyright owners to identify or protect their works.

Other IP

For complaints involving non-copyright intellectual property (e.g., trademark, right of publicity/likeness), please email legal@elorameditation.com with sufficient detail to identify the rights at issue and the material to be removed.

Contact Us

If you have any questions about our Services, or to report any violations of these Terms, please contact us at legal@elorameditation.com.